Returns Policy

We take pride on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations.

If an item is not embroidered or personalized, it may be returned in its original condition with tags and packaging within 15 days. Most items from the Keepsakes Etc. are custom embroidered per the customerís selection. These personalized items cannot be returned.

Contact Keepsakes Etc. at 888-815-3455 or and request a return authorization number.

Send your return item with return authorization number to:

Keepsakes Etc.
7320 W. Akron Canfield Rd.
Canfield, Ohio 44406

Within 10 business days of our receipt of your return, you will be issued a refund (excluding shipping).